Customer care

 


Delivery

UK delivery information

Free UK standard delivery
Signed For Royal Mail Second Class on all orders over £100.
Orders over £300 ship using our Express Delivery.

UK standard - £4.95
Signed For Royal Mail Second Class (3-5 working days).

UK express delivery - £7.95
Tracked & Signed For Royal Mail First Class or Courier (1-2 working days). Orders over £300 ship for free using this service.
This service may not be available during busy periods.

Please note: orders placed after 12:00noon GMT will be processed the following working day.


European delivery information

Free European delivery
Tracked & Signed For International on all orders over £150*.

European - £12.95
Tracked & Signed For International (3-7 working days)*.

*Does not include customs, duty, local taxes or handling charges if required by your country of residence. Having placed your order, you are thereby responsible for, and will pay, all such charges where applicable.

Please note: orders placed after 12:00noon GMT will be processed the following working day.

 

International delivery information

Free international delivery
Tracked & Signed For International on all orders over £200*.

International - £19.95
Tracked & Signed For International (7-10 working days delivery aim but may take longer)*.

*Does not include customs, duty, local taxes or handling charges if required by your country of residence. Having placed your order, you are thereby responsible for, and will pay, all such charges where applicable.

Please note: orders placed after 12:00noon GMT will be processed the following working day.

 



Your order

How do I place an order?

Simply select an item you'd like to order; choose colour, size and quantity and add to your shopping cart. If your desired colour, size or quantity is unavailable it will most probably be out of stock. Once items have been selected for order, follow the checkout process to complete the order.

How can I track my order?

You can track your order on the relevant delivery services website using your tracking number. You will receive this in a shipping confirmation from so we flow... once your order has been dispatched.

 



Returns and exchanges

Returns

We are happy to offer a full refund as long as the product is returned to us in a new, unworn condition with the original packaging within 14 days. 

We currently don’t offer a free returns service, but believe us - we are working on it!

Please allow 5-20 business days for your return to process. Returns are credited to the same card or PayPal account used to make your purchase. We’ll send you an email when we have processed your refund so you know it’s on the way.

A return form is included with every package along with a packing slip and returns label. If you no longer have these items, please contact us by emailing yoga@soweflow.com.

To submit a return, please follow the directions below:

  1. Circle what you’re sending back on the packing slip
  2. Place the item(s), return form and packing slip in a secure box
  3. Stick the enclosed returns label on the package
  4. Head to the post office, pay for your return and post

If your product was received damaged due to shipping or manufacturing, please call or email us for assistance. 

Exchanges

If you wish to exchange something in your order please place a new order online for the replacement item, then return what you don’t want to keep as outlined above. Put your new order number in the box provided on the returns form, and post it back. We do not refund postage for exchanges.

 



My account

How do I create an account?

Orders may be placed as a guest or with a so we flow... account.

Why should you get a so we flow... account?

- Securely save your billing and shipping details for plain sailing through future orders
- Access your order history and the status of current orders

Create your account during checkout.

 



Product care

How do I care for my clothing?

You can find washing instructions printed inside all our yoga wear. In general, washing at a low temperature with a mild detergent and line dry is the best way to ensure a long and fruitful life. We’d advise against tumble drying as it can change the shape of a garment, but if you feel the urge, a low spin speed is recommended.

Due to the nature of the dying processes we use, the original colour of your garments may change after washing and with wear.